Privacy Policy

Effective Date: February, 2025
Last Updated: March 2026

At Rayna Wellness (“Rayna,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you:

  • visit our website,
  • browse therapist profiles,
  • contact us,
  • book or request services,
  • join a waitlist,
  • subscribe to emails,
  • or otherwise interact with Rayna online.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge the practices described in this Policy.

1. Who We Are

Rayna Wellness is an online platform designed to help individuals find and connect with licensed psychologists and related mental health services.

Contact:
Email: admin@raynawellness.com
Business Name: Rayna Wellness
Website: https://www.raynawellness.com

If you have any privacy-related questions, you can contact us using the details above.

2. What Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you fill out a form, contact us, book an appointment, apply to join as a therapist, or otherwise interact with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Country or location
  • Preferred therapist characteristics or service preferences
  • Booking details or scheduling preferences
  • Information you include in messages, forms, or inquiries
  • Professional information if you apply as a therapist (e.g. qualifications, license details, CV, bio, languages, specialties)

B. Sensitive or Health-Related Information

Depending on how you use our site, you may choose to share information that relates to:

  • mental health concerns,
  • symptoms,
  • wellbeing,
  • emotional difficulties,
  • relationship concerns,
  • trauma history,
  • neurodiversity,
  • or therapy preferences.

Please do not submit more sensitive information than is necessary through general website forms. If you are booking or inquiring about services, we encourage you to keep initial submissions brief unless specifically requested.

C. Payment Information

If you make a payment through our website or linked systems, your payment may be processed by a third-party payment provider.

We may receive limited payment-related details such as:

  • payment status,
  • transaction ID,
  • billing name,
  • or billing email.

We do not store full card numbers or full payment card details on our servers.

D. Technical and Usage Information

When you visit our website, our service providers may automatically collect certain technical data, such as:

  • IP address
  • browser type
  • device type
  • operating system
  • pages viewed
  • referral source
  • date/time of visit
  • clicks, interactions, and session activity
  • cookies and similar technologies

E. Communications

If you email us, use a contact form, or communicate with us in another way, we may keep a record of that communication.

3. How We Collect Information

We collect information:

  • directly from you,
  • automatically through your device or browser,
  • through cookies and analytics tools,
  • from forms, bookings, and account actions,
  • and from third-party service providers you interact with through our website.

4. Why We Use Your Information

We use your information for the following purposes:

A. To Provide and Operate Our Services

We use your information to:

  • help you browse and find therapists,
  • process inquiries and bookings,
  • facilitate scheduling or appointment requests,
  • respond to your messages,
  • provide customer support,
  • and operate the website.

B. To Match or Route Requests

We may use the information you submit to:

  • understand what kind of support you are seeking,
  • help direct you to relevant therapists or services,
  • and improve your experience on the platform.

C. To Process Payments and Transactions

We use limited information to:

  • process payments,
  • confirm purchases or bookings,
  • issue receipts,
  • and manage refunds or disputes.

D. To Improve Our Website and Services

We may use usage and analytics data to:

  • understand how users interact with the website,
  • improve design and functionality,
  • evaluate performance,
  • and fix technical issues.

E. To Communicate With You

We may use your information to:

  • send service-related emails,
  • confirm appointments or inquiries,
  • respond to support requests,
  • send administrative or legal notices,
  • or send newsletters or updates if you opt in.

F. To Protect Safety, Security, and Legal Compliance

We may use information where reasonably necessary to:

  • prevent fraud or abuse,
  • maintain platform integrity,
  • enforce our terms,
  • comply with legal obligations,
  • and protect our rights, users, clinicians, or others.

5. Legal Bases for Processing (Where Applicable)

If you are located in a jurisdiction that requires a legal basis for processing, we may process your personal information based on one or more of the following:

  • Your consent
  • Performance of a contract or steps taken at your request before entering into a contract
  • Legitimate interests, such as improving our services, ensuring platform security, and operating our business responsibly
  • Compliance with legal obligations
  • Protection of vital interests, where relevant

Where we rely on your consent, you may withdraw it at any time, subject to legal and operational limitations.

6. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

  • keep the website functioning,
  • remember user preferences,
  • measure website traffic,
  • understand performance,
  • and improve user experience.

These technologies may include:

  • Essential cookies – necessary for the website to function
  • Analytics cookies – help us understand website use
  • Functional cookies – remember preferences
  • Marketing or advertising cookies – if ever used, to measure or improve outreach

You can usually control cookies through your browser settings and, where applicable, through the cookie preferences tool.

Important Note on Sensitive Health Context

We aim to be cautious about website tracking and will seek to avoid unnecessary use of third-party tracking technologies on pages where users may disclose or explore sensitive concerns.

7. When We Share Your Information

We do not sell your personal information in the ordinary sense of selling user data for profit.

We may share your information only in the following circumstances:

A. With Service Providers

We may share information with trusted third-party vendors that help us operate our business, such as providers for:

  • website hosting,
  • email delivery,
  • analytics,
  • scheduling,
  • forms,
  • customer support,
  • payment processing,
  • cloud storage,
  • or video/telehealth infrastructure.

These providers may only access information as reasonably necessary to perform services for us.

B. With Therapists or Clinicians

If you submit an inquiry, request a match, or book with a therapist, we may share the information necessary to facilitate that connection or appointment.

C. For Legal or Safety Reasons

We may disclose information if we reasonably believe it is necessary to:

  • comply with a law, court order, subpoena, or regulatory request,
  • enforce our agreements,
  • investigate fraud, abuse, or misuse,
  • protect the safety, rights, or property of Rayna, our users, clinicians, or others.

D. Business Transfers

If Rayna is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, your information may be transferred as part of that process, subject to applicable law.

8. International Data Transfers

Rayna may use service providers or infrastructure located in countries outside your country of residence.

As a result, your information may be transferred to and processed in countries that may have different data protection laws than your own.

Where required, we take reasonable steps to use appropriate safeguards for such transfers.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

  • providing services,
  • maintaining records,
  • resolving disputes,
  • complying with legal, tax, accounting, or regulatory obligations,
  • and enforcing our agreements.

Retention periods may vary depending on the type of information and the context in which it was collected.

If you request deletion, we may retain certain information where legally required or reasonably necessary for legitimate business or safety purposes.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

These may include, where appropriate:

  • secure website encryption (such as HTTPS/SSL),
  • access controls,
  • password protection,
  • limited personnel access,
  • vendor controls,
  • and security monitoring.

However, no method of transmission or storage is ever completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • request access to the personal information we hold about you,
  • request correction of inaccurate information,
  • request deletion of your personal information,
  • request restriction of certain processing,
  • object to certain uses of your information,
  • withdraw consent where processing is based on consent,
  • request a copy of your data in a portable format,
  • or opt out of certain forms of sharing, profiling, or marketing where applicable.

To make a privacy request, contact us at:

admin@raynawellness.com

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising any applicable privacy rights.

12. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy law, including the right to:

  • know what categories of personal information we collect,
  • know the purposes for which we collect and use it,
  • request deletion of eligible personal information,
  • request correction of inaccurate personal information,
  • and opt out of certain types of sale or sharing, where applicable.

Categories of Personal Information We May Collect

Depending on your interaction with us, these may include:

  • Identifiers (e.g. name, email, IP address)
  • Contact information
  • Internet or network activity
  • Professional or employment information (for therapist applicants)
  • Payment-related information
  • Inferences drawn from preferences or inquiry information
  • Potentially sensitive personal information or health-related information that you choose to provide

Sale / Sharing

At this time, Rayna does not knowingly sell personal information for money.

If we ever use technologies or services that constitute “sharing” under applicable California law, we will update this Policy and provide any legally required controls or opt-out mechanisms.

To exercise California privacy rights, contact:

admin@raynawellness.com

13. UK / EEA Privacy Rights

If you are located in the United Kingdom, European Economic Area, or another jurisdiction with similar data protection rights, you may have the right to:

  • access your data,
  • correct it,
  • erase it,
  • object to certain processing,
  • restrict processing,
  • withdraw consent,
  • and lodge a complaint with your local data protection authority.

We encourage you to contact us so we can resolve your concern.

14. Children’s Privacy

Rayna is not intended for children under 13 and is generally designed for adults and, where relevant, older adolescents under appropriate parental or guardian arrangements and applicable law.

We do not knowingly collect personal information directly from children under 13 without appropriate legal basis or authorization.

If you believe a child has provided personal information to us inappropriately, please contact us and we will review and take appropriate steps.

15. Third-Party Links and External Services

Our website may contain links to third-party websites, scheduling systems, payment portals, video platforms, or other services.

We are not responsible for the privacy, security, or content practices of third-party services not controlled by Rayna.

We encourage you to review the privacy policies of any third-party services you use through or alongside our platform.

16. Email Marketing and Communications

If you subscribe to updates, newsletters, or promotional communications, we may send you emails about Rayna, mental health resources, platform updates, or related offerings.

You can opt out of non-essential marketing emails at any time by contacting us directly.

Please note that we may still send important service or administrative communications even if you opt out of marketing messages.

17. Therapist Applications and Professional Profiles

If you apply to join Rayna as a therapist or clinician, we may collect and process information including but not limited to the following,

  • your name and contact information,
  • CV or resume,
  • qualifications,
  • licensing or registration details,
  • languages spoken,
  • professional biography,
  • specialties,
  • profile photo,
  • and other professional information relevant to evaluating your application and publishing your profile.

We may retain this information for recruitment, onboarding, credentialing, compliance, platform quality, and record-keeping purposes.

18. Crisis and Emergency Information

Rayna is not intended to be used as an emergency service.

If you disclose information suggesting an immediate risk of serious harm to yourself or someone else through a form, message, or service channel, we may take reasonable steps consistent with applicable law, platform policy, safety obligations, and available information.

If you are in crisis or believe you may be in danger, please contact your local emergency services or an immediate crisis support provider.

Rayna does not offer emergency or crisis services.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Your continued use of our website or services after updates may be treated as acknowledgment of the revised Policy, to the extent permitted by law.

20. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:

Rayna Wellness
Email: admin@raynawellness.com
Website: https://www.raynawellness.com