Terms & Conditions

Effective Date: February, 2025
Last Updated: March, 2026

These Terms & Conditions (“Terms”) govern your use of the Rayna Wellness website, platform, services, and related features (collectively, the “Platform”).

By accessing or using Rayna Wellness (“Rayna,” “we,” “us,” or “our”), you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. Who We Are

Rayna Wellness is an online platform that helps users discover, learn about, and connect with licensed psychologists and related mental health professionals.

Rayna may provide services such as:

  • therapist discovery and profile browsing,
  • appointment requests or bookings,
  • intake or inquiry forms,
  • communication or scheduling tools,
  • educational content,
  • and related support services.

2. Acceptance of These Terms

By using this Platform, you confirm that:

  • you have read and understood these Terms,
  • you are legally capable of entering into a binding agreement,
  • and you agree to comply with these Terms and all applicable laws.

If you are using the Platform on behalf of another person or entity, you represent that you have authority to do so.

3. Eligibility

To use the Platform, you must be at least 18 years old, or otherwise legally permitted to use the Platform under applicable law and, where relevant, with valid parent/guardian involvement.

Rayna reserves the right to restrict or refuse access to the Platform at its discretion where use appears inappropriate, unlawful, unsafe, or inconsistent with these Terms.

4. Nature of the Platform

Rayna is a platform and service facilitator.

Unless expressly stated otherwise, Rayna does not guarantee that it is itself providing clinical treatment in every instance. Depending on how the Platform is used:

  • Rayna may facilitate access to independent licensed clinicians,
  • support bookings or communication,
  • host therapist profiles,
  • and provide administrative or platform-related services.

Important

The therapeutic relationship, if formed, is generally between you and the clinician you engage with, not automatically between you and Rayna as a platform.

Rayna does not guarantee that every therapist listed is appropriate for every user or every presenting concern.

5. Not Emergency or Crisis Care

Rayna is not an emergency service.

The Platform is not intended for:

  • crisis intervention,
  • active suicidal intent,
  • immediate risk of self-harm,
  • immediate risk of harm to others,
  • acute psychiatric emergencies,
  • or urgent medical or psychiatric situations.

If you are in immediate danger, think you may harm yourself or someone else, or require urgent assistance, do not use this Platform as your primary response. Please contact:

  • your local emergency services,
  • your nearest emergency department,
  • or an immediate crisis support provider in your country.

Use of Rayna does not create any obligation on our part to monitor messages or respond in real time.

6. No Guarantee of Outcomes

Mental health support, therapy, and psychological services vary significantly between individuals.

By using the Platform, you acknowledge that:

  • results differ from person to person,
  • no specific outcome can be guaranteed,
  • and no content on the Platform should be understood as a promise of symptom relief, recovery, diagnosis, or personal transformation.

Therapy is a complex and individualized process.

7. User Accounts and Information

You may be required to submit personal information to use parts of the Platform, such as making an inquiry, booking a session, or applying as a therapist.

You agree that information you provide will be:

  • accurate,
  • current,
  • complete,
  • and not misleading.

You are responsible for maintaining the confidentiality of your account or access credentials, where applicable, and for all activity under your account.

You must notify us promptly if you believe your account or information has been accessed without authorization.

8. Bookings and Appointment Requests

Rayna may allow users to:

  • browse therapist availability,
  • request appointments,
  • book sessions,
  • or submit inquiries for therapist matching.

Important

Submitting a request or booking through the Platform does not guarantee that a therapist will accept, confirm, or continue services with you.

Appointments may be:

  • accepted,
  • declined,
  • rescheduled,
  • canceled,
  • or discontinued

based on clinician availability, fit, licensing limitations, legal restrictions, clinical appropriateness, safety concerns, or other operational reasons.

Rayna does not guarantee uninterrupted availability of any particular therapist.

9. Payments, Fees, and Refunds

If you purchase services, sessions, consultations, or related offerings through Rayna, you agree to pay all applicable fees presented at the time of purchase or booking.

A. Pricing

Prices may be listed in one or more currencies and may change at any time.

Rayna reserves the right to update pricing, discounts, service structures, and fee models without prior notice, except where required by law.

B. Payment Processing

Payments may be processed through third-party payment providers. By making a purchase, you agree to the terms of the relevant payment processor in addition to these Terms.

Rayna does not store full payment card information on its own servers unless explicitly stated otherwise.

C. Refunds and Cancellations

Refund eligibility, cancellations, missed sessions, rescheduling, and no-show terms may be governed by:

  • therapist-specific policies,
  • Rayna’s cancellation policies,
  • or booking terms shown at checkout.

Unless otherwise stated in writing:

  • late cancellations,
  • missed sessions,
  • or failure to attend

may be non-refundable.

If you intend to offer a specific refund policy later, you should link or reference it here once finalized.

10. Therapist Independence and Clinical Responsibility

Where therapists are listed, featured, or bookable through Rayna, they may be independent practitioners or otherwise professionally responsible for their own clinical work.

Unless expressly stated otherwise, each therapist is generally responsible for:

  • their clinical judgment,
  • treatment decisions,
  • informed consent,
  • professional boundaries,
  • documentation,
  • confidentiality obligations,
  • mandatory reporting obligations,
  • and compliance with their licensing, registration, or regulatory requirements.

Rayna may review, verify, or curate therapist profiles and credentials, but does not guarantee:

  • the completeness of every profile,
  • perfect accuracy of every representation,
  • or clinical suitability for every individual user.

Users remain responsible for deciding whether a therapist is appropriate for their needs.

11. Platform Content Is Not a Substitute for Personalized Care

The content on Rayna — including therapist bios, educational articles, FAQs, guides, mental health content, and website copy — is provided for general informational purposes only.

It is not a substitute for:

  • individualized therapy,
  • diagnosis,
  • psychiatric care,
  • medical advice,
  • or emergency intervention.

Using the Platform or reading its content does not, by itself, create a therapist–client relationship with Rayna or any clinician.

A therapist–client relationship is typically formed only after appropriate intake, acceptance, and professional agreement between you and the relevant clinician.

12. Geographic and Licensing Limitations

Mental health laws, licensing rules, and scope-of-practice requirements vary by country, state, province, and region.

By using the Platform, you understand that:

  • some therapists may only be able to work with users located in certain jurisdictions,
  • some services may not be available in your location,
  • and access to a therapist profile does not guarantee legal eligibility to receive services from that clinician.

You are responsible for ensuring that your use of the Platform is lawful in your location.

Rayna reserves the right to restrict services based on geography, legal compliance, licensing, or operational considerations.

13. Acceptable Use

You agree not to use the Platform in any way that is unlawful, harmful, abusive, disruptive, fraudulent, or inconsistent with the intended purpose of Rayna.

You must not:

  • impersonate another person,
  • submit false or misleading information,
  • harass, threaten, or abuse therapists, staff, or other users,
  • attempt to gain unauthorized access to the Platform,
  • interfere with the Platform’s functionality or security,
  • upload malicious code or harmful material,
  • use the Platform for spam, solicitation, or unauthorized advertising,
  • scrape, copy, or harvest data from the site without permission,
  • or use the Platform in a way that could harm Rayna, its clinicians, or its users.

We reserve the right to suspend or terminate access where we believe misuse has occurred.

14. Communications and Messaging

If the Platform allows inquiries, messages, forms, or communication with therapists or the Rayna team:

  • you are responsible for the content of what you submit,
  • you must not send abusive, threatening, unlawful, or misleading messages,
  • and you acknowledge that messages may not be monitored continuously or responded to immediately.

You should not rely on Platform messaging for urgent or emergency support.

Rayna may retain communications for safety, legal, quality assurance, or administrative purposes, subject to our Privacy Policy.

15. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

By using Rayna, you acknowledge that you have reviewed or had the opportunity to review our Privacy Policy.

Privacy Policy: [Insert Link]

16. Intellectual Property

Unless otherwise stated, all content on the Platform is owned by or licensed to Rayna and is protected by intellectual property laws.

This includes, without limitation:

  • the Rayna name and branding,
  • website copy,
  • logos,
  • design elements,
  • graphics,
  • layout,
  • educational materials,
  • images,
  • therapist profile formatting,
  • and platform functionality.

You may not, without prior written permission:

  • copy,
  • reproduce,
  • republish,
  • distribute,
  • modify,
  • create derivative works from,
  • sell,
  • or exploit

any part of the Platform for commercial or unauthorized purposes.

You may use the Platform only for your personal, lawful, non-commercial use unless expressly permitted otherwise.

17. User Submissions

If you submit content to Rayna — including messages, feedback, reviews, form responses, therapist applications, bios, or other materials — you represent that:

  • you have the right to submit that content,
  • it does not violate the rights of others,
  • and it is not unlawful, defamatory, abusive, or misleading.

To the extent necessary for Platform operation, you grant Rayna a limited right to use, store, reproduce, display, and process submitted materials for purposes such as:

  • operating the Platform,
  • evaluating applications,
  • displaying approved profiles,
  • customer support,
  • quality assurance,
  • and legal compliance.

You remain responsible for what you submit.

18. Third-Party Services and Links

Rayna may integrate with or link to third-party services, including:

  • payment providers,
  • scheduling tools,
  • video platforms,
  • analytics providers,
  • email tools,
  • maps,
  • forms,
  • or external websites.

We are not responsible for the availability, content, security, or practices of third-party services that are not controlled by Rayna.

Your use of third-party services may also be governed by their own terms and privacy policies.

19. Reviews, Testimonials, and Public Content

Any testimonials, feedback, or reviews shown on the Platform are intended to reflect individual experiences and should not be interpreted as guarantees of future outcomes.

Rayna reserves the right to moderate, remove, or decline to publish reviews or public submissions at its discretion, including where content is false, abusive, defamatory, irrelevant, unsafe, or inconsistent with Platform values.

20. Suspension and Termination

We reserve the right, at our discretion, to suspend, restrict, or terminate your access to the Platform at any time, with or without notice, if we believe you have:

  • violated these Terms,
  • misused the Platform,
  • engaged in unlawful or harmful conduct,
  • posed a safety, legal, reputational, or operational risk,
  • or otherwise acted inconsistently with the intended use of Rayna.

Termination or suspension does not waive any rights or remedies available to Rayna.

You may stop using the Platform at any time.

Any provisions that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, liability limitations, disputes, and legal rights.

21. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Rayna disclaims all warranties, express or implied, including but not limited to warranties of:

  • merchantability,
  • fitness for a particular purpose,
  • non-infringement,
  • availability,
  • security,
  • or uninterrupted operation.

We do not guarantee that:

  • the Platform will always be available,
  • the website will be error-free,
  • bookings will always function without interruption,
  • therapist availability will remain unchanged,
  • or the Platform will always meet every user’s expectations or needs.

22. Limitation of Liability

To the fullest extent permitted by law, Rayna and its affiliates, officers, directors, staff, contractors, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of, or inability to use, the Platform.

This includes, without limitation, claims relating to:

  • loss of data,
  • loss of profits,
  • emotional distress,
  • interruption of services,
  • booking disruptions,
  • scheduling errors,
  • website outages,
  • third-party platform failures,
  • or dissatisfaction with therapist fit or service experience.

To the extent permitted by law, Rayna’s total liability for any claim arising from your use of the Platform shall not exceed the amount you paid to Rayna for the specific service giving rise to the claim in the three (3) months preceding the event, or USD $100, whichever is greater.

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.

23. Indemnity

You agree to defend, indemnify, and hold harmless Rayna and its affiliates, officers, team members, contractors, licensors, clinicians, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

  • your misuse of the Platform,
  • your violation of these Terms,
  • your violation of any law or third-party rights,
  • content or information you submit,
  • or your conduct toward Rayna, therapists, staff, or other users.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the country the business is registered in without regard to conflict of laws principles.

25. Dispute Resolution

If a dispute arises, we encourage you to contact us first so we can try to resolve it informally.

Contact: admin@raynawellness.com

If a dispute cannot be resolved informally, it shall be resolved in accordance with the laws and dispute procedures applicable in the governing jurisdiction listed above, unless otherwise required by consumer protection law or mandatory local law.

If you want, you can later decide whether to include:

  • arbitration,
  • court venue,
  • class action waiver,
  • or consumer-specific dispute language.

Do not add those casually without legal review.

26. Changes to These Terms

We may update or modify these Terms from time to time.

When we do, we will revise the “Last Updated” date at the top of this page. Changes become effective when posted unless otherwise stated.

Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Terms, to the extent permitted by law.

27. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.

28. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or legal notices expressly incorporated by reference, constitute the entire agreement between you and Rayna regarding your use of the Platform.

29. Contact Us

If you have questions about these Terms, please contact:

Rayna Wellness
Email: admin@raynawellness.com
Website: https://www.raynawellness.com